Engineered for Movement. Designed for Life. Seamless Logistics for Your Urban Lifestyle.
At Urban Sport Wear Store, we engineer our performance wear for movement and versatility. Just as our products are designed to transition smoothly from workout to city streets, our shipping and returns processes are built to be efficient, reliable, and clear—keeping your urban adventures moving forward.
Shipping Policy
We process and dispatch orders with the same speed and precision that you expect from your gear. Here’s what you need to know:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Times
We offer two reliable shipping options to serve our global community of urban explorers:
Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95 USD
Delivery Time: 10-15 business days after dispatch.
Ideal for when you need your gear with predictable, tracked speed.
Free Shipping
Carrier: EMS
Cost: FREE on orders over $50 USD.
Delivery Time: 15-25 business days after dispatch.
A cost-effective option for orders that meet the minimum spend.
Note on International Delivery: We ship globally, excluding some Asian and remote regions. Delivery times are estimates and may be affected by customs clearance processes. You are responsible for any applicable customs duties or import taxes.
Returns & Exchanges Policy
We stand behind the quality of every 1/4 Zip, Legging, and Light Jacket we create. However, we understand that sometimes a product might not be the perfect fit. Our policy is designed for your convenience.
Quick Policy Overview
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
- Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
- Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
- Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Our Return & Exchange Process: Simple & Efficient
Follow these four straightforward steps:
Within 15 days of delivery, email our support team at [email protected] with your order number and the items you wish to return or exchange. Use the template provided below to ensure we have all necessary information.
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship returns without an RMA number.
Securely package the items in their original condition and packaging. Clearly write the RMA number on the outside of the package. Ship to our Atlanta headquarters using a trackable service. Our return address is:
Urban Sport Wear Store – Returns
818 Fowler Avenue
Atlanta, US 30303
Once received, our team will inspect the items. Upon approval, your refund or exchange will be processed promptly.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Urban Sport Wear Store Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: #[Your Order Number]
Order Date: [Date of Order]
Items for Return/Exchange:
– Item Name: [e.g., Men’s 1/4 Zip, Black, Size M]
– SKU/Product Code: [If available]
– Reason: [e.g., Size Exchange, Color Change, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Item Name, Color, Size]
[ ] Store Credit
I confirm that the item(s) are in their original condition: unworn, unwashed, with all tags attached, and in the original packaging.
Please provide the RMA number and return shipping instructions.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
Refund Timeline & Methods
We process refunds with the same attention to detail that goes into crafting our T-Shirts and Shorts.
- Receipt & Inspection: 2-3 business days after the return package arrives at our Atlanta facility.
- Processing: Refunds are initiated within 5-7 business days after inspection approval.
- Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your original payment method (Visa, MasterCard, JCB, or PayPal).
Method: All refunds are issued to the original payment method used for the purchase. Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
To ensure hygiene and safety for all our urban explorers, certain items cannot be returned or exchanged unless they are faulty or not as described:
- Socks (for hygiene reasons)
- Headwear (including hats and beanies, unless defective)
- Accessories that are sealed and opened (e.g., specific hygiene-sensitive accessories)
- Any item that is not in its original condition: worn, washed, damaged, missing tags, or without original packaging.
- Items purchased on final sale or marked as “Non-Returnable.”
Exchanges
Need a different size or color in our Crop Tops or Pants? We’re happy to help. Exchanges are subject to product availability. Please initiate the exchange process within the 15-day window using the email template above. We will ship the exchange item to you via standard shipping once the original return is received and approved.
Faulty or Incorrect Items
In the rare event you receive a defective item (e.g., a Sports Bra with a manufacturing flaw) or an incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping fees.
Need Help?
Our customer support team, based in Atlanta, is here to ensure your experience is seamless.
Email: [email protected]
Returns Address: Urban Sport Wear Store – Returns, 818 Fowler Avenue, Atlanta, US 30303
Please do not ship returns to this address without first obtaining an RMA number.