Welcome to the Urban Sport Wear Store FAQ. Here, you’ll find answers to common questions about our products, shipping, returns, and more. Designed for the dynamic urban explorer, our goal is to make your experience as seamless as our performance wear.

Quick Insight: Based on our menu and content, we cater to urban-dwelling, style-conscious individuals and families who value versatility, performance, and efficient service. Our style is modern, direct, and energetic, mirroring the transition from workout to city life. Our products are engineered for movement, versatility, and everyday performance across all ages and activities.

Products & Collections

What kind of products do you offer?
We specialize in versatile urban sportswear engineered for a dynamic lifestyle. Our curated collections include:
1/4 Zips Leggings Sports Bras T-Shirts Light Jackets Crop Tops Pants & Shorts Headwear Bags Socks Accessories
We also offer dedicated lines for Men, Kids, and a wide range of Women’s apparel. Our gear is designed to transition effortlessly from your workout to your urban adventures.
Are your products suitable for high-intensity activities and everyday wear?
Absolutely. This is at the core of our design philosophy. Products like our 1/4 Zips, Leggings, and Sports Bras are specifically engineered for performance and movement, while maintaining a sleek, urban aesthetic perfect for city life. We bridge the gap between gym and street.
Do you offer plus sizes or extended sizing?
Our current focus is on the core sizing ranges that best fit our urban activewear designs. Please refer to the specific size chart available on each product page for detailed measurements to ensure the perfect fit. We are constantly evaluating our collections to better serve our community.

Ordering, Payment & Accounts

What payment methods do you accept?
We offer a smooth and secure checkout experience. We accept:
Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to process all transactions. We do not store your full payment card details on our servers.
Can I modify or cancel my order after placing it?
To ensure speedy processing, orders are prepared quickly at our Atlanta headquarters. Please contact us immediately at [email protected] if you need to make a change. We will try our best to accommodate your request if your order has not yet entered the packing phase.
Do I need to create an account to shop?
You can check out as a guest. However, creating an account allows you to track your order history, save your details for faster future checkout, and manage returns more easily.

Shipping & Delivery

Where do you ship from and to?
All orders are processed and dispatched with care from our headquarters in Atlanta, US (30303). We are proud to ship worldwide to our global community! However, we are currently unable to deliver to a select few remote areas and some specific locations in Asia due to logistical constraints. Serviceability is automatically confirmed at checkout when you enter your address.
What are my shipping options and costs?
We offer two clear and reliable shipping methods to fit your timeline:

🚀 Standard Shipping (Recommended for Speed)
– Carriers: DHL or FedEx
– Cost: A flat rate of $12.95.
– Delivery Time: 10-15 business days after dispatch.

🎁 Free Standard Shipping
– Carrier: EMS
– Cost: FREE on all orders over $50.
– Delivery Time: 15-25 business days after dispatch.

All orders take 1-2 business days to process before dispatch.
How can I track my order?
Once your order is on its way, you will receive a shipping confirmation email containing a tracking link. You can use this to follow your package’s journey in real-time. For the most accurate delivery information, always refer to your tracking details.
What if my package is delayed or lost?
Delivery times are estimates and can occasionally be affected by customs processing, holidays, or unforeseen carrier delays. Please monitor your tracking first. If there is no movement for an extended period or the estimated delivery window has passed significantly, please contact our support team at [email protected] with your order number, and we will investigate with the carrier.

Returns, Exchanges & Refunds

What is your return policy?
We offer a “No-Sweat” Return Policy. If anything isn’t perfect, you have 15 days from the delivery date to initiate a return for a refund or exchange.
What condition must items be in for a return?
To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached. This ensures we can resell the product to another member of our community.
How do I start a return or exchange?
Please visit our dedicated Returns & Exchanges page (link in the website footer) for the full process and to initiate your request. You’ll need your order number and email address.
How long do refunds take to process?
Once we receive and inspect your return, we will notify you of the approval. Refunds are then processed to your original payment method. This typically takes 5-10 business days after the refund is approved, depending on your bank or payment provider.
Still have questions? Our support team is here to help your urban journey.
Email: [email protected]
Store Address: Urban Sport Wear Store | 818 Fowler Avenue, Atlanta, US 30303

*Delivery times are estimates. Please refer to your tracking for the most accurate delivery information.
// Simple toggle for FAQ answers document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, event => { const answer = item.nextElementSibling; const isVisible = answer.style.display === ‘block’; // Hide all answers first (optional, for an accordion style) // document.querySelectorAll(‘.answer’).forEach(ans => ans.style.display = ‘none’); // Toggle the clicked one answer.style.display = isVisible ? ‘none’ : ‘block’; }); }); // Hide all answers on load document.querySelectorAll(‘.answer’).forEach(ans => ans.style.display = ‘none’);